Help Center

Yes, we are delivering chairs and other products from the Steelcase online store. To protect both our customers and Steelcase employees, our teams will wear masks and gloves, and are equipped with sanitisers during delivery and installation.

Please make an appointment before visiting our showroom, so our team can arrange sufficient space for appropriate social distancing in advance, and be ready to assist you during your visit. Showroom appointments can be made by email. 

The Singapore showroom is located at 57 Mohamed Sultan Road, Sultan-Link #02-05,

238997, Singapore. 

Please note that we don’t allow walk-ins without appointment at this time.

We accept Visa, Mastercard and American Express cards, as well as Paypal. We don’t accept cash payment on delivery.

Unfortunately, not at this time.

Shipping rates vary per product and calculated at checkout.

Chairs will come preassembled. Tables and desks will require assembly. Assembly must be done by authorised Steelcase installers, in order to enjoy the warranty.

Please ensure that the intended space for your new Steelcase product is suitable and sufficient. For safety reasons, our delivery and installation agent may not be able to move large and bulky furniture.

We discourage self-assembly of our products in order to ensure the appropriate build and safety. Self-assembly will void the warranty.

You will be provided delivery and, where required, installation schedules, by our Customer Care team.

Our Customer Care team aims to contact you, and provide a delivery schedule 3-5 working days from the time you place the order. For further enquiries you can contact our Customer Care team by email, citing the order number from your email order confirmation.

Cancellations can be made within 24 hours of placing the order. Please contact our Customer Care team by email, with your order number, to cancel the order. The order may not be cancelled beyond 24 hours after the order was placed.

To schedule a repair for your product, please ensure to keep your product invoice. Contact our Customer Care team by email to schedule the repair. Include both the invoice number and the product code, which can be found at the bottom of the product.

As we are unable to confirm the condition and authenticity of the product parts, these are unfortunately not covered within the warranty. However, if this was purchased through an authorised Steelcase dealer, you may contact them directly for warranty or repair.