My overall experience was negative. The chair was delivered to me without a box. This is not what I expected. I expected a box with a chair in it, either in a assembled or pre-assembled state. My second negative feeling towards your company’s performance is that there was no manual or user guide that accompanied the chair. A reputable vendor selling a high quality chair would have ensured that every chair would be accompanied with a product. To summarise, I am unhappy that your company did not provide me with a Steelcase box and there was no user manual accompanying the chair.
main product is good but the headrest is hopeless - it cannot stay in position except when it is totally down. the other grievance is that the steelcase person who answers enquiries is condescending, wonder how much business is lost due to a lousy 'gate'! on the other hand, commune is great, perfect service!
Simple chair with sufficient back support but cushion sort of a bit thin but still ok as so far I did not feel it thin out. The chair come in fully assemble and delivery so it reduce the problem of assembly it. It look pretty solid for it castor as well as overall but it will be nice if the back support is slight longer covering upper back.
Premium quality product, high durability and reliability. Highly recommended!